Collagen
-
Posts
-
Good morning!
The new collagen I just received a week or so ago, smells awful. I don’t notice a taste change because I put it in my flavored coffee. However, a handful of people saw my post before they were deleted, and sent DMs saying they agree.
What changed? Did I get a”bad” batch?
Also, I’ve posted the question on the community page and it’s been deleted twice. I’m not sure why…….I’m not sure. I sent your question to Nicole so she can address this with you. Thanks
Good morning!
The new collagen I just received a week or so ago, smells awful. I don’t notice a taste change because I put it in my flavored coffee. However, a handful of people saw my post before they were deleted, and sent DMs saying they agree.
What changed? Did I get a”bad” batch?
Also, I’ve posted the question on the community page and it’s been deleted twice. I’m not sure why…….Hi Heather, I want to address this directly so there’s no confusion.
Our collagen was re-ordered from the same manufacturer using the exact same formula we’ve used for the past three years. Nothing has changed. We’ve reviewed the COAs and documentation, and everything checks out for identity, quality, and safety.
Unflavored collagen is a pure protein and it does have a natural scent. Some people notice it more than others, and even long term users can perceive it differently from batch to batch. This does not affect taste, performance, or safety, which aligns with what you mentioned about not noticing a taste difference.
As for your comments being removed from the fb page, we ask that product concerns be handled through email so they can be addressed properly and without creating confusion in spaces that are meant for training and challenge support. That’s why you were asked to reach out directly when your first comment was deleted.
If anything ever seems off beyond smell (change in taste, texture, or mixability) we absolutely want to know. But based on everything we’ve reviewed so far, what you’re describing is within normal expectations for an unflavored collagen protein.
If you ever need anything else, please email us at [email protected].
- You must be logged in to reply to this topic.